Conducting Strategy Conversations

Teacher

Course Description

Strategy discussions are integral part of customer communication and retention. But what do you do, and what do you say, if you are called upon to speak with a customer about their campaign? This course provide you with some proven techniques for talking with a customers about their goals and objectives, then recommending a course of action that will lead to increased satisfaction.

Target Audience

Customer Relations Specialists
Social5 Strategists

Course Features

Lectures 1
Quizzes 1
Duration 1 hour
Skill level Intermediate
Language English
Students 50
Certificate No
Assessments Self

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Social5 Strategy Sessions 0/2
- Lecture1.1
  
  Watch Video
  
  11m
- Quiz1.1
  
  Quiz
  
  5 questions

Jeremiah Stettler

Jeremiah Stettler is a long-time political and investigative journalist who worked most recently as an editor for Utah’s largest newspaper, The Salt Lake Tribune. His work has been recognized by organizations such as the Associated Press, Society of Professional Journalists and Investigative Reporters and Editors. Academically, his background is in communications with bachelor’s degrees in journalism and politics and a master’s degree in public policy.