Engaging With Your Audience

Teacher

Course Description

In this Course, you will learn how to handle complaints and compliments you receive on social media. We also cover some easy strategies to increase engagement.

Target Audience

Beginners
Marketers who would like more training with their online customer service.

Course Features

Lectures 7
Quizzes 1
Duration 1 hour
Skill level All levels
Language English
Students 88
Certificate No
Assessments Self

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- Lecture1.1
  
  Introduction
  
  2m
- Lecture1.2
  
  A Cautionary Tale
  
  4m
- Lecture1.3
  
  Responding to Complaints – The Don’ts
  
  4m
- Lecture1.4
  
  Responding to Complaints – The Do’s
  
  4m
- Lecture1.5
  
  Engaging on Postive Comments
  
  3m
- Lecture1.6
  
  Inviting Engagement
  
  4m
- Lecture1.7
  
  Questions and Answers
  
  2m
- Quiz1.1
  
  Quiz
  
  5 questions

Kate Drake

Kate oversees all education-related initiatives within Social5. With a Masters degree in Library and Information Science from Emporia State University, she is uniquely qualified for the role. She has a welcoming and kind approach that helps students feel at ease and learn in a safe environment. Often Canadian, she currently hails from Salt Lake City, Utah.