What to Say—and Not Say—When Responding to Customer Comments

Jeremiah Stettler is a long-time political and investigative journalist who worked most recently as an editor for Utah’s largest newspaper, The Salt Lake Tribune. His work has been recognized by organizations such as the Associated Press, Society of Professional Journalists and Investigative Reporters and Editors. Academically, his background is in communications with bachelor’s degrees in journalism and politics and a master’s degree in public policy.