Understanding the Customer Onboarding Experience
Course Description Welcome to the Social Media Marketer certification program! This course will introduce you to the customer onboarding experience, which will provide some perspective on the questions asked,...
Introduction to Facebook Business Manager
Course Description As a social marketer, you will have the opportunity to work on more advanced social marketing campaigns that will include a combination of paid and organic content...
Building Your First Facebook Advertisement
Course Description Time to build your first Facebook advertisement. This course will walk you through the basics of building advertisements that can be deployed on behalf of customers. Expect to...
Understanding Bulk Analytics
Course Description Ready to leverage the power of Social5’s statistical software. This course will introduce you to a unique analytical tool that will allow you to access social marketing...
Customer Email Statistics
Course Description Learn how to access and interpret Social5’s email marketing statistics to measure campaign performance and communicate successes to customers. These statistics provide social marketers with access to the...
What You Need To Know About Google Analytics
Course Description One of the most popular sources for online traffic data is Google Analytics, which will track the activity of every person who visits your website. This course will...
FreshDesk Basics
Course Description Become acquainted with Social5’s customer communication portal, which allows us to collaborate as a team, monitor progress and provide seamless communication with customers on their requests. This course will...
The Social5 Orientation Call
Course Description Customer retention starts as soon as the onboarding process is complete. In this course, you will learn how to conduct an orientation call with customers that will...
Orientation Call – Maid to Clean
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with Maid to Clean. Target Audience Customer Relations Specialists Social5 Strategists
Orientation Call – Spruce Personalized Decor
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with Spruce Personalized Decor. Target Audience Customer Relations Specialists Social5 Strategists
Orientation Call – SIA of Northern Ohio
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with SIA of Northern Ohio. Target Audience Customer Relations Specialists Social5 Strategists
Customer Retention Techniques
Course Description How do you keep a customer satisfied long-term? This course will provide you with some true-and-tested retention techniques that will provide you with increased success in building customer...