FreshDesk Basics
Course Description Become acquainted with Social5’s customer communication portal, which allows us to collaborate as a team, monitor progress and provide seamless communication with customers on their requests. This course will...
The Social5 Orientation Call
Course Description Customer retention starts as soon as the onboarding process is complete. In this course, you will learn how to conduct an orientation call with customers that will...
Orientation Call – Maid to Clean
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with Maid to Clean. Target Audience Customer Relations Specialists Social5 Strategists
Orientation Call – Spruce Personalized Decor
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with Spruce Personalized Decor. Target Audience Customer Relations Specialists Social5 Strategists
Orientation Call – SIA of Northern Ohio
Course Description Experience a live onboarding call with a Social5 customer. This call was conducted with SIA of Northern Ohio. Target Audience Customer Relations Specialists Social5 Strategists
Customer Retention Techniques
Course Description How do you keep a customer satisfied long-term? This course will provide you with some true-and-tested retention techniques that will provide you with increased success in building customer...
Conducting Strategy Conversations
Course Description Strategy discussions are integral part of customer communication and retention. But what do you do, and what do you say, if you are called upon to...
FINAL EXAM: Social Media Marketer
This is the final exam for advancement as a SOCIAL MEDIA MARKETER for Social5 Before taking this exam, please ensure that you have completed all courses associated with this certification.